Malaysian Indian Transformation Unit (MITRA) is committed to managing MITRA Financial Grants based on laws, rules and regulations in a professional and customer-friendly manner.

WE PROMISE TO PROVIDE THE FOLLOWING SERVICES :

1. Process the MITRA Financial Grant approval application within 90 working days;
2. Conducting MITRA program monitoring and verification of program non-compliance for any legal action or report to the responsible enforcement agency within at least 60 working days;
3. Provide early feedback to all emails received within 7 working days from the date the email is received;
4. Provide early feedback to all complaints within 7 working days from the date the complaint is received depending on the level of complexity of the complaint received; and
5. Ensure that the information on the MITRA website is updated when there are any changes for the notification of stakeholders